Terms and Conditions

These terms and conditions apply to all purchases made through the website of Natalie & Thomas Toronto, reachable via info@natalieandthomas.com.

1. Applicability
By placing an order, you agree to these terms and conditions.

2. Product Information
We do our best to accurately describe and provide current information about the products. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment
Orders are processed after receiving full payment. Available payment methods may vary by country. Customers should verify which payment methods are available in their location.

4. Processing and Delivery

• Processing Time: 1-3 business days

• Shipping Time: 3-7 business days (depending on location)

• Shipping is direct from our supplier in China.

5. Returns and Cancellations
Please refer to our separate return policy for all terms.

6. Liability
We are not responsible for loss or damage during shipping if tracking indicates that the package was delivered. Always verify the address carefully.

7. Intellectual Property
All content on the website (text, images, logos) is the property of Natalie & Thomas Toronto and may not be used without permission.

8. Complaints Procedure
Complaints can be submitted in writing to info@natalieandthomas.com. We aim to respond within 5 business days.

9. Applicable Law
These terms are governed by Canadian law.