Shipping and Delivery

We strive to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery policy.

Processing Time
Orders are processed within 1 to 3 business days. Once your order is shipped, you will receive an email with tracking details.

Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs fees may apply depending on the destination country.

Shipping Costs
Shipping costs will be shown at checkout, depending on the weight, destination, and chosen shipping method.

Responsibility for Shipping

• If tracking information indicates that the package has been delivered, the customer is responsible.

• Always check the provided address carefully; any errors should be reported within 24 hours of the order.

For questions about shipping, please contact us at info@natalieandthomas.com.